Soma Capital Portfolio Jobs

Customer Support Specialist, Unity



Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, May 25, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment

  • Leverage chat, email, and video conferencing functionality to help our customers

  • De-escalate and resolve issues by leveraging platform and industry expertise

  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met

  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers

  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need
  • Bachelor's degree or equivalent work experience
  • 3+ years of work experience in a customer/client-facing role

  • Ability to work 6:30 PM IST, 5:30 AM IST
  • Demonstrated experience problem-solving with attention to detail
  • Written and verbal communication skills

  • Proficiency with Excel Formula /SQL

  • Experience with building reports and data analysis
  • Experience in providing customer support for analytics/automation related products
  • General understanding of cloud infrastructure and how the internet works
  • BONUS: experience with Salesforce, Jira or other similar tools