Implementation Manager, EOR
Rippling
Remote
Posted on Thursday, August 10, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
This is an exciting opportunity to be a foundational team member of Rippling’s Global Employer of Record Implementation team. Rippling believes that we can change the way small businesses manage HR & IT programs. As an Implementation Manager, you will own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, you will ensure customers are set up for success with the Rippling products they have purchased. In addition to your core role as an Implementation manager, you will also have the opportunity to take on independent projects and show individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!
What you will do
- Serve as the Rippling expert for your customers throughout their implementation experience.
- Own the successful launch of the customers’ Global Employer of Record implementation within the customer’s timelines - from hiring their first EOR employee to running their first EOR payroll.
- Deliver customer value by deeply understanding your customers’ use cases and aligning them to Rippling’s best practices.
- Collaborate with internal teams such as Customer Experience, R&D, Compliance, and Sales to improve our process and launch new features.
- Contribute to the development and documentation of implementation processes and best practices.
What you will need
- Minimum of 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
- Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
- You love interacting with customers and always seek to deliver a great customer experience.
- Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
- Confidently navigate multiple external stakeholders that can range from executives to front-line staff in IT, to Operations, to HR, to Finance.
- Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Bonus
- 2+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, ETC).
- Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
Additional information
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
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