About the Team

The Global Implementation team is the newest edition to our Implementation family here at Rippling.  The current team has several Implementation Managers located in the US and we’re excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.

What you will do

• Serve as the Rippling expert for your customers throughout their implementation experience. 

• Own the successful launch of the customers’ Global Payroll implementation within the customer’s timelines - from guiding them through their configuration, including importing historical data, to running their first payroll. 

• Deliver customer value by deeply understanding your customers’s use cases and aligning them to Rippling’s best practices.

• Collaborate with internal teams such as Customer Experience, R&D, Compliance and Sales to improve our process, product and launch new features.

• Contribute to the development and documentation of implementation processes and best practices. 

Qualifications

• Minimum of 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company. 

• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.

• You love interacting with customers and always seek to deliver a great customer experience.

• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.

• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance. 

• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers

Bonus:

• 3+ years experience in a customer-facing position within the HR space (HR,Payroll, Benefits, ETC).

• Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers