Implementation Manager, EOR
Rippling
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Implementation Manager, EOR" Soma Capital.- Serve as the Rippling expert for your customers throughout their implementation experience.
- Own the successful launch of the customers’ Global Employer of Record implementation within the customer’s timelines - from hiring their first EOR employee to running their first EOR payroll.
- Deliver customer value by deeply understanding your customers’ use cases and aligning them to Rippling’s best practices.
- Collaborate with internal teams such as Customer Experience, R&D, Compliance, and Sales to improve our process and launch new features.
- Contribute to the development and documentation of implementation processes and best practices.
- Minimum of 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
- Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
- You love interacting with customers and always seek to deliver a great customer experience.
- Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
- Confidently navigate multiple external stakeholders that can range from executives to front-line staff in IT, to Operations, to HR, to Finance.
- Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
- 2+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, ETC).
- Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
Additional information
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Implementation Manager, EOR" Soma Capital.