Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the Role:

Rippling is looking for a PEO Operations Manager to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation. It’s a highly cross-functional role with impact on the performance of our sales, product, and finance teams.

What You’ll Do:

Lead and supervise operations team by overseeing the registrations and account maintenance with government agencies to support customer acquisition activities
Oversee day-to-day operations of the PEO (+ASO).
Develop and implement operational strategies.
Serve as a primary agency contact, ensuring satisfaction and efficiency of communication.
Ensure compliance with laws and regulations.
Identify and implement process improvements.
Utilize technology for efficiency gains.
Implement quality assurance processes.
Communicate with stakeholders and provide reports.
Use our internal software tools to analyze data about prospective customers to provide sales with information required to prepare sales proposals
Review and process inbound escalations, or otherwise areas of challenge
Provide constructive feedback to managed ICs.
Work with R&D to improve customer onboarding processes through automation

You Should Have:

Three to five years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
Strong English communication skills (written and verbal)
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
Grit and patience, since you’ll have to deal with U.S. government agencies
Ability to work U.S. hours (Pacific time zone - PST)

Apply now

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