SSB Implementation Analyst
Rippling
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "SSB Implementation Analyst" Soma Capital.About the role
Implementation is an essential differentiator for Rippling. As an Implementation Specialist, you will work with our SMB customers (small to medium sized businesses) to implement and drive the adoption of Rippling’s suite of products. You will leverage deep knowledge of Rippling’s products as well as strong commitment to customer experience.
What you will do
Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
Drive adoption of purchased products
Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
Support in the development and documentation of processes and best practices
What you will need
1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams
Bonus
2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "SSB Implementation Analyst" Soma Capital.