About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritise candidate safety. Please be aware that official communication will only be sent from @rippling.com addresses.

About the role

After becoming one of the fastest-growing startups in the United States ($0 → $13.5B), Rippling is now growing internationally. We need to hire regional Payroll & HR experts to contribute to our international support strategy.

We’re looking for a Global Payroll Lead to enable high quality support for our international customer base. This role will be aligned to a country and will have a broad scope of responsibilities to ensure the support interactions for that country are exceptional (i.e. high CSAT). The role will ensure the support org is up-skilled around country-specific product behaviours, play a key role in giving feedback to the product org on local customer sentiment, and will step into highly escalated customer interactions as a regional expert.

What you will do

• Become a product expert over our Global Payroll (and other HR) capabilities for Australian customers
• Create content and documentation to cover the existing product behaviour, update for changes and build FAQs to support internal enablement
• Analyse support interactions to build a POV on the quality of the support interactions
• Interface with the country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues
• Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise
• Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise
  
  

What you will need

• 3 to 5 years experience working in Australia payroll, either in end to end payroll processing, or traditional HR capacity
• Bachelor's degree or equivalent work experience
• Excellent written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organisational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritise

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.

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