About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

What You'll Do

• Be the Face of the Product
  Serve as the primary contact for customers, delivering an exceptional onboarding experience and supporting them throughout their compliance journey.
• Drive Value Through Expertise
  Help customers align our solution to their strategic objectives, accelerating their time to SOC 2 compliance.
• Mitigate Risks
  Proactively identify customer challenges and lead cross-functional efforts to resolve issues, ensuring customer retention and satisfaction.
• Enable Product Adoption
  Promote Rippling's latest compliance features and capabilities, driving adoption and educating users on best practices.
• Collaborate Across Teams
  Work closely with Sales, Product, and Account Management to ensure customer goals align with Rippling's vision and growth objectives.
• Analyze and Report
  Use data and customer insights to identify opportunities for product improvement and enhance customer success strategies.

What You'll Bring

• 3+ years in customer success, consulting, or compliance-related roles, ideally in SaaS.
• 3+ years in compliance or similar regulatory frameworks.
• Exceptional communication skills, able to distill complex topics into actionable insights for diverse audiences.
• Proven track record of managing customer relationships and driving successful outcomes in high-stakes environments.
• Familiarity with tools like Salesforce, Jira, or analytics platforms.
• Thrives in fast-paced, startup-like environments.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for US-based employees will be 75/25 commission split for base/variable pay, and aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

*Commission is not guaranteed