About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

You are the "Benefits Expert" for Rippling's customers.

You’ll expertly navigate and and enable customers with Ripplings Benefits products, including Benadmin for the US and Canada, Flex Benefits, PEO, and HR Services. You’ll provide insightful guidance on best practices for benefits management, advocate thoughtfully for your customers' benefits needs, and build trusted relationships with HR/Benefits administrators. If this sounds exciting, great – you'll be doing all of that each day!

What you will do

• Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Rippling's benefits solutions.
• Drive enablement: Encourage customer enablement of key benefits features and timelines while consulting with them on best practices to seamlessly integrate Rippling into their HR workflows.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement, particularly in benefits management.
• Become a product expert: Be the go-to resource for both customers and coworkers on Rippling's benefits products by your 90th day.

What you will need

• 3+ years of SaaS experience in customer success, consulting, implementation, or support.
• Preferred: 3+ years of experience with benefits products, enabling customers with benadmin, Flex benefits, PEO, and HR Services.
• Passion for helping customers and colleagues succeed in benefits management.
• Ruthless prioritization and time management skills.
• Master project/task manager – you never drop the ball.
• Ability to explain complex scenarios in simple, clear written or verbal communications.
• Strong attention to detail and ability to solve complex, interdependent HR problems.
• Interest in actively working with product and engineering teams.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

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