Solutions Engineer
Safepay
Posted 6+ months ago
Solutions Engineer
We are looking for an operations manager to drive our day-to-day efforts to stay on top of payment operational needs and improve our operational flows and processes. This person would be our liaison to ensure payments run smoothly at Safepay. Just as Safepay works to provide the best payments experience possible, our team ensures that the merchant’s payment experience is best in class.
As a transition towards becoming a Product Manager, you will be responsible for owning and driving a critical product and business problem throughout its lifecycle - identifying & prioritizing problems, solving them and designing the GTM strategy. They drive everything about their problem area - from defining the annual roadmap to running fortnightly sprints; while collaborating with internal and external stakeholders. Our PMs are empowered to make the right decisions and we encourage a culture of celebrating failures that enable us to take appropriate risks in the process.
This role is an integral part of the team that is responsible for developing and implementing the company’s payments strategy and is based in Karachi, Pakistan.
Your day-to-day will involve:
Coordinating with internal teams and external partners to fine-tune existing payment processes, investigate issues as they arise, identify any bugs that need addressing, and track issues to resolution
Identifying new opportunities, with respect to operational components, for performance improvement, cost savings and risk mitigation with vendors and other payment partners
Providing operations support during the launches of new payment providers, methods of payment, etc.
Managing the global payment processor relationships
Working cross-functionally throughout the organization (engineering, data science, finance, CS, legal, etc.) to build a best-in-class payment program
Review transactions on a monthly basis to identify ongoing patterns or concerns and assist customer support as an escalation point for risk reviews.
Once you transition to a Product Manager role, your day-to-day will involve:
Devise Product Strategy: Define both long term strategy and quarterly roadmap to achieve the product vision and create impact.
Product Conceptualization with a problem first, data-driven and test & iterate approach. Ensures conceptualization from a platform and a long-term view. Ensures value-based prioritization of product initiatives.
Collaborate with Engineering and Design to build products that customers love. Produce high-quality product specifications and effectively prioritize and manage the scope of each product launch to deliver products and features on time.
Draft and execute a go-to-market plan in conjunction with Product Marketing. Be the internal and external authority and advocate for your given area of focus.
What we are looking for:
Familiar with global payment systems and methods of payments - 2 years experience or more ideal
Experience in relationship management and driving strategic initiatives with partners
Able to remain highly organized in a loosely structured, fast-paced environment
Ability to execute and complete tasks in a timely manner
Excellent project management skills with the ability to manage multiple projects at one time
Possessing a high level of intellectual curiosity focused on generating results, and exhibiting the highest personal and professional standards of integrity and ethics
Motivated, disciplined, and able to work autonomously
You understand technology, but love customer-first & business-first thinking
Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Safepay, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.
Application process
To apply for this position, please email us at hiring@getsafepay.comwith the following information:
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