Senior manager operations
Safepay
Operations
Posted on Jun 26, 2024
Senior manager operations
This a critical position within the financial operations team, responsible for overseeing the end-to-end settlement process of card transactions. This role ensures the accurate and timely reconciliation and settlement of card payments, playing a vital part in maintaining the financial integrity and efficiency of the organization.
What you’ll be doing
Responsible for all the settlements and reconciliation completed daily, weekly and monthly.
Review the transaction details from all issuing & acquiring networks on daily basis and reconcile every transaction that has been settled.
Managing and resolving card payment-related disputes.
Oversee the reconciliation process, ensuring the accurate and timely resolution of discrepancies or conflicts arising from card payment transactions.
Leads a team that investigates payment disputes, collaborates with financial institutions, payment processors and customers to identify the root causes and reach mutually beneficial resolutions.
Monitor payment trends, analyse transaction data, and implement measures to minimize payment errors and fraud.
Stay updated on relevant payment regulations and industry standards, ensuring compliance and driving continuous improvement in the payment process.
Resolve disputes and maintain positive relationships with customers and payment partners.
Liaise closely with Visa / MasterCard and other member banks on all cardholder disputes / fraudulent transactions / unauthorized interchange debit related issues and ensure that the transactions losses are minimized.
Review and reconciliation of Visa / MasterCard International fees and ensure that all fees, charges and other incomes earned on interchange transactions are properly debited / credited by Visa / MasterCard International.
Maximize profitability by ensuring that the operations are carried out with the maximum efficiency, security and controls.
Provide support in tasks as assigned by Line Manager/Supervisor or Management.
Must have’s
A bachelor’s degree in Finance, Business Administration, Accounting or a related field. A master's degree or relevant certifications
Extensive experience in financial operations with a focus on settlements and transaction reconciliation.
Proven track record in a senior role within financial operations.
Deep understanding of financial software, settlement systems and reconciliation tools.
In-depth knowledge of industry regulations, compliance standards and best practices related to financial settlements and card transactions.
High level of accuracy and attention to detail in managing financial transactions and reconciliations.
Send us your resumes on hiring@getsafepay.com