Soma Capital Portfolio Jobs

Customer Support Lead



This job is no longer accepting applications

See open jobs at Swipe.
Customer Service
Hyderabad, Telangana, India
Posted on Monday, February 5, 2024
Swipe is a simple billing and payments app for 75M+ small businesses in India, backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We facilitate easy invoicing for local businesses over WhatsApp, allowing them to send payment links for instant transactions.

What We're Looking For


This is not a typical Customer Support Lead role. At Swipe, we prioritize our users, and you could be the ideal candidate if:

  • You are a team player, a superlative hustler, and a creative problem solver.
  • You are customer-obsessed and genuinely care for customers.
  • You are quality-focused and have a determination to succeed.
  • You have fluency in both English and Hindi.

What You Will Do

  • Daily standup meetings in the morning with the team, providing feedback.
  • Provide support to customers, handle escalations, and resolve queries.
  • Uplevel our customer success motion.
  • Re-evaluate all existing processes and, with your creativity and expertise, take support to new heights.
  • Build, own, and execute customer success and engagement plans.
  • Represent the voice of the customer and influence the product development roadmap.
  • Lead a team of customer support executives and collaborate with sales and marketing teams to improve customer relationships and boost customer referrals.

If you have a passion for providing exceptional customer support, a talent for leading and motivating a team, and a commitment to delivering outstanding service, then we want you on our team as a Customer Support Lead.

This job is no longer accepting applications

See open jobs at Swipe.