<div> <div><div><div> <div contenteditable="false">Help us build a luxury-focused FinTech in Travel Rewards space! Taekus is seeking a Client Services Associate to help deliver a best-in-class banking experience for our clientele. This role goes beyond traditional customer service by focusing on relationship-building, financial education, and tailored solutions that empower our clients to achieve their financial goals. This role requires a blend of technical knowledge, customer service expertise, and an ability to drive continuous improvement initiatives.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false">Note: You will be the second hire in our client services department so there will be elements of personal leadership and individual contributor work (Taekus has &lt;20 employees but thousands of customers).</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"><span>Key Responsibilities:</span></div> <div></div> </div></div></div> <div><div> <div contenteditable="false"><span></span></div> <div> <div> <div contenteditable="false">Client Support</div> <div></div> </div> <div></div> <div></div> <div></div> <div></div> </div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Handle travel booking changes, cancellations, and refunds in accordance with company policies and procedures.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Assist with maintaining comprehensive training materials, FAQs, and knowledge bases that reflect latest company updates and policies</div> <div></div> </div></div> </div></div> <div><div><div> <div contenteditable="false"><span>Qualifications:</span></div> <div></div> </div></div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">2+ yrs previous experience in customer service, preferably in relevant industries (e.g., fintech, banking, airline, travel, hospitality)</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Strong communication skills, both verbal and written.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Proficient in using customer service software and CRM tools.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Ability to work in a fast-paced environment and manage multiple tasks efficiently.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Flexibility to work various shifts, including evenings, weekends, and holidays.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">Familiarity with financial products, regulations, and compliance standards specific to the banking industry.</div> <div></div> </div></div> </div></div> <div><div><div> <div contenteditable="false"><span>You’ll love this job if:</span></div> <div></div> </div></div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">You strive to provide industry leading satisfaction to our customers and want Taekus to provide the best customer experience.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">You want to be a big part of a small team and help us scale with your role and beyond.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">You are a self-starter and enjoy working remotely.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><span></span></div> <div><div> <div contenteditable="false">You love travel and/or credit card points!</div> <div></div> </div></div> </div></div> <div><div><div> <div contenteditable="false"><span>About Taekus</span></div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false">Taekus is a 5-year-old luxury financial services company that offers travel rewards credit cards, debit cards, and other banking services for the affluent market. We currently process $2b/yr+ in transitions and operate as a highly profitable company. We have a lean team under 20 employees and are undergoing tremendous growth with 1000s of customers.</div> <div></div> </div></div></div> <div><div><div> <div contenteditable="false"><span>What we offer</span></div> <div></div> </div></div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Competitive salary and stock option plan</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Medical, Dental, and Vision insurance</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">401k plan + 5% Match</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Flexible vacation policy</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">(1) Free business class international ticket.</div> <div></div> </div></div> </div></div> </div>