We’re hiring a smart generalist to join our small, elite team in Austin, TX to scale new customer success and SMB sales. This is an opportunity to build a core pillar of the business from the ground up. You’ll have direct impact on the customers, product, and bottom line of the company, with the expectation to grow into new roles over time.

Tank is a fast-growing fintech startup that's re-imagining payments and banking in the trillion-dollar logistics industry. We’re adding >100 new customers per month and grew payments 500% in the last 12 months. We are backed by top-tier Silicon Valley VC’s, win industry awards and accolades, and have a fiercely loyal customer base.

Why are we hiring this role?

• We’re onboarding >100 new customers every month. Their success depends on a great first impression of Tank. To grow faster, we need to improve customer experience, add structure to our pipeline, and increase capacity to engage with more customers and prospects.
• Tank’s customers are real people doing real work that keeps the entire economy moving. You will make a meaningful impact for them. As their trusted advisor, you’ll understand their requirements, maximize the value they get from the product, and ensure ongoing satisfaction.

Why join us?

• Opportunity – Be the first Customer Success hire at a fast-growing startup. Own onboarding, adoption, and upsell from day 1.
• Timing – We grew our payments business >500% in the last 12 months, serving thousands of customers, yet we’re early enough for outsized career and equity upside.
• Team – Work in-person with an elite team, including founders from Google, Amazon, and fintech startups who value high ownership, fast iteration, and a tight-knit culture.
• Career Growth – Success in this role means growing with the company, so you’ll be expected to work yourself out of a job and take on larger challenges quickly.

What you’ll do:

• Onboard new customers and ensure their success through relationship-building, product knowledge, planning, and execution
• Close prospective customers from the bottom of our sales funnel
• Build repeatable, structured processes to scale the onboarding pipeline
• Establish metrics, analyze the data, and iterate independently
• Serve as the “voice of the customer” and provide feedback on how we can better serve them
• Work closely with Product and Engineering on new features
• Set customer expectations of the product roadmap and promote relevant features for their requirements
• Build and lead customer success and account management functions at Tank

You might be a fit if:

• 1–4 yrs in Customer Success, Account Management, or Sales
• Energized by interacting with customers
• Polished phone presence, storytelling, and objection-handling skills
• Proven upsell / cross-sell record with SMB or mid-market accounts
• Comfortable with data analysis and acting on insights
• Startup DNA: bias for action, thrive in ambiguity, own outcomes
• Bonus: freight, logistics, or payments experience

Compensation

• Competitive base + equity
• Benefits: Medical, dental, vision
• Uncapped, self-directed PTO, and paid parental leave