TRACTIAN
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
User Support (Helpdesk): Serve as the first line of support for our ~500 users, handling incoming tickets and requests regarding hardware, software, and access issues.
Onboarding & Offboarding: Assist in setting up accounts (Google Workspace, Slack, etc.) and preparing workstations (MacBooks and Windows laptops) for new hires to ensure a "wow" Day 1 experience.
Asset Management: Help manage the physical IT inventory, including organizing the stockroom, tracking assets, and handling shipping/logistics for remote employees.
Office Tech: Perform daily checks on meeting rooms, technical spaces and critical points to ensure the office infrastructure is always ready for business.
Endpoint Troubleshooting: Diagnose and resolve Tier 1 issues on Windows and macOS environments (e.g., password resets, software installation, VPN connectivity, Wi-Fi issues).
Documentation: Contribute to our internal Knowledge Base (KB) by writing clear guides for users and documenting fixes for the IT team.
Experience: 1–3 years of experience in IT Service Desk, Technical Support, or a strong background in computer hardware/maintenance.
Customer Obsession: Excellent communication skills (written and verbal). You must be patient, empathetic, and eager to help people solve their problems.
Technical Skills: Solid working knowledge of Microsoft Windows and Apple macOS (you must be comfortable troubleshooting both).Familiarity with productivity suites (Google Workspace and Office 365).Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi connectivity).
English: Intermediate level, You will use English for conversations with the team and occasional contacts, as well as for reading technical documentation.
Bachelor’s degree (completed or in progress) in Information Technology, Computer Science, or related fields.Entry-level certifications (e.g., ITIL,, Google IT Support Professional).
Exposure to ticketing systems (e.g., Jira Service Management, Zendesk, Freshservice).
Basic exposure to MDM solutions (JumpCloud, Jamf, or Intune).
A genuine passion for technology and automation.
• Competitive salary and stock options
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities
