Soma Capital Portfolio Jobs

Senior Solutions Engineer

Unlayer

Unlayer

Sales & Business Development
Multiple locations
Posted on Oct 24, 2024

We are seeking a highly skilled and experienced Senior Solutions Engineer to join our dynamic, international team at Unlayer. This position will play a pivotal role in understanding our clients needs, architecting customized solutions, and providing technical expertise throughout the entire sales process. You will collaborate closely with sales, product & development, and customer support & success teams to deliver exceptional value to our clients.

This role reports directly to the Head of Sales.

Role & Responsibilities

  • Respond to all inquiries via Intercom.
    • Address prospect's questions to understand their use case and potential proof of concept “POC”.
    • Schedule initial calls to help qualify technical questions with Sales.
    • Close tickets as appropriate when the conversation has moved to email or prospect questions have been answered.
    • Intercom should be checked at least 2 times per day - morning & afternoon.
    • Response time for Intercom inquiries ideally will be the same dame but must be 24 hours or less.
  • Collaborate with the sales team to understand the client's technical requirements, use case, and design innovative solutions that address their unique challenges and objectives.
  • Serve as a subject matter expert on our products, demonstrations, proof-of-concepts, and industry best practices to showcase Unlayer’s unique capabilities.
  • Collaborate with product development and engineering teams to tailor our solutions to meet clients' specific needs.
  • Manage the implementation of customizations and integrations as needed during onboarding.
  • Contribute to the development of technical documentation, training materials, and best practice guides for the solution engineering and pre-sales processes.
  • Other roles and responsibilities as updated by the Head of Sales.

Required Qualifications:

  • 3 years of solution engineering experience or a combination of experience in solution engineering, development, IT or computer science.
  • Understanding of digital marketing tools - email templates, landing pages, pop ups.
  • Sense of urgency within the sales process in response times, communication with the prospect or client and internal communication.

Working Hours / Response Times / PTO

  • Monday through Friday
    • 9:00 AM - 5:00 PM EST / 6:00 AM - 2:00 PM PST
  • Internal response times should be 1 hour or less
  • PTO requests must be sent a minimum of 2 days in advance

Salary and Perks:

  • Competitive market salary.
  • Annual increments and performance-based bonuses.
  • Comprehensive medical insurance for employees, spouses, and children.
  • Learning and development allowance.
  • Provident fund and EOBI.
  • Remote work
  • Health and Fitness Allowance
  • Collaborative work environment with regular recreational activities such as monthly dinners and family events.