Fulfillment Lead (India - West)
WareIQ
Bengaluru, Karnataka, India
Posted on Feb 21, 2022
Overview
WareIQ’s mission is simple: provide Amazon-grade logistics to online brands in India
We’re backed by reputed investors like Y Combinator, Funders Club, Soma Capital, Pioneer Fund & Emles Advisors who have a background in backing transformative tech businesses.
We have a culture of fast-paced development, and delivery. The pace of our growth is incredible. If you want to tackle interesting problems, and create an impact within an entrepreneurial environment, join us!
Responsibilities
- Manage end-to-end Logistics & Warehousing requirements for all brands acquired in the South of
India - Manage & Negotiate contracts with 3PLs and scout for new service providers
- Ensure best-in-class Service Levels across channels at optimum costs
- Develop exhaustive know-how of WMS/OMS for Outbound fulfilment operations
- Resolve operational issues that may arise from the end-to-end sales process (e.g., order status,
returns, and deliveries, invoicing, pricing issues, and financial post-sales programs, reporting). - Prepare reports on SLAs at Brand X Channel X Region levels along with inventory levels, supply
chain progress, procedural efficiency and other issues for senior management. - Ensure compliance with the company policies and relevant SOPs
Key Operations Metrics
- Marketplace SLAs on Speed & Error Rates
- Cost to Serve (Order Fulfilment Costs as % of GMV)
- Inventory Accuracy
Key Skill Sets Required
- Analytical mindset
- Negotiation Skills
- Stakeholder Management
- Team management / Project Management
- Multitasking & strong organizational Skills
- Self-Motivated & ability to work independently