About Warmly

Warmly is a fast-growing Series A company backed by Y-Combinator, Felicis, and Sequoia, with a high-velocity, transparent, and data-driven work culture. Our AI sales platform saves hundreds of hours/week for sales teams while helping our customers achieve their mission faster. Heading into 2025 with new funding, we will be scaling $3M to $10M in ARR and 250 to 500 customers in advance of a Series B. We foster a work environment where ideas are encouraged, experiments thrive, and individuals take ownership to drive impact.

About the Role

As our Customer Success Manager, you’ll fill a key role in scaling our customer success platform and supporting our customers along their value journey.

This is not your typical CSM role. Warmly is looking for someone to own customers (including onboardings, implementations, and ongoing customer success support), but our ideal candidate will also have an immense impact on our entire customer success motion. They will help build it from the ground up, and their creativity and strategic thinking will be critical elements to Warmly’s continued success and growth.

Working alongside our Customer Success and Customer Success Operations teams, the Customer Success Manager will inherit a broad set of customers as well as an existing customer success process at Warmly. The expectation will be for the Customer Success Manager to continuously re-evaluate all existing processes and, with their own creativity and expertise, take Warmly’s customer success motion to new heights.

The objective of the customer success team at Warmly is the retention of all customers by ensuring that they achieve their success criteria and realize value from Warmly’s platform. As the Customer Success Manager, your role is to support our customers and to develop and implement strategies that will enhance Warmly’s customer success motion. You will be striving towards efficiency, scalability, and growth, and the desire to deliver exceptional customer experiences at scale will be your motivation to achieve outsized success and deliver outsized results.

Preferred Tech Stack Experience: Hubspot, Outreach, Salesloft, Pylon, Vitally