Customer Success 2+ Yrs
Customer Service, Sales & Business Development
Posted on Thursday, November 2, 2023
Customer Success 2+ Yrs
Full-time role at our Bangalore office / Remote
📶 About Us
We enable humans & machines with internet connectivity at a price that they can afford.
The inspiration for Wifi Dabba came from the founders working together for the last decade in the mobile application industry and realising the biggest reason for user churn being access to cheap and affordable internet access. From having worked on ground onboarding users and facing poor connectivity issues all the time, we took it on ourselves to fix the internet access problem for the common citizen.
At Wifi Dabba (YC W17), we are building a low cost, scalable & distributed Wi-Fi infrastructure to connect next billion users online. We do this by deploying a grid of lasers (Free Space Optics) over the cities & town and bring cheap and fast internet for everyone. We enable anyone to buy 1 gig of data access at a time at a price they can afford. Sachetization of internet access is the foundation to rebuilding internet for all. We do this by leveraging crypto and blockchain to truly make internet infrastructure ownership distributed — our vision is to be connectivity layer for the Web3 world.
✨ Why work with us?
You will get the chance to be an early team member at a fast-growth YC startup.
You get to define the future of telecom infrastructure ownership and operations.
We’re a tight-knit team where you'll learn a ton and have ownership.
Opportunity to build for the next billion users.
If you or someone you know is interested, please send us your resume and any additional info (live projects, portfolio, github) to founders(at)wifidabba.com with a side note about your interests and aspirations.
If you refer us someone we hire — we’ll get you Wifi Dabba hotspot miner for no cost that will mine crypto for you.
🧵 Requirements & Responsibilities
Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Document knowledge in the form of solution articles
Effectively use WhatsApp for customer comms
Effectively use Email for customer comms
🚀 Bonus points
Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
Customer-centric and passionate about working in a small & focused team
Previous experience at a high-growth, fast-paced startup
📋 Interview process
30 min call / in person with the founders to figure out your career path at Wifi Dabba
We offer competitive market salary, health insurance & other benefits.